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Amy Zylstra

Associate Executive Director Contact Center @Penn Medicine, University of Pennsylvania Health System

Abington, PA, US
MOBILE NUMBERS
+12•••••••23

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WORK HISTORY

Present

Associate Executive Director Contact Center @Penn Medicine, University of Pennsylvania Health System

EDUCATION

1994 — 2001

Temple University

MBA, Health Administration

1980 — 1983

Grand Rapids Community College

RN, Nursing

1985 — 1988

Aquinas College - Grand Rapids

BS, Business Administration

SKILLS

U.s. Health Insurance Portability and Accountability Act (Hipaa)Strategic PlanningEhrPublic SpeakingManagementTeam BuildingHealthcareCall CentersProject ManagementProgram ManagementAmbulatoryLeadershipMicrosoft OfficeEpic SystemsHospitalsHipaaChange ManagementTeam LeadershipProcess ImprovementCustomer ServiceHealthcare ManagementHealthcare Information Technology (Hit)Quality ImprovementMarketing CommunicationsHealthcare Information TechnologyHealthcare ConsultingMarketing Strategy

ABOUT AMY ZYLSTRA

A highly accomplished healthcare executive, RN, MBA with 42 years of exceptional…

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