Danielle Picariello

Practice Manager @Penn Medicine, University of Pennsylvania Health System

Philadelphia, PA, US

Directs, supervises, coordinates daily activities of the Otorhinolaryngology non-clinical operations which includes 8 physicians, 3 nurse practitioners and 2 audiologists*Manage 16 staff members which include Patient Registrars, Surgical Schedulers, Financial Counselors and Administrative Assistants*Evaluates performance of staff, including yearly reviews*Assists in developing policies and procedures in conjunction with upper management to maintain the effective and efficient operation of all clinics and programs*Directly involved in the recruitment and termination of staff*Collects data, prepares reports and answers correspondence*Responsible for patient satisfaction and quality assurance within the space*Responds to patient questions and concerns in a timely manner*Acts as a liaison between physicians and employees, suppliers, vendors, etc. Communicates physician needs to staff