Amar Tailor

Technical Support Analyst i @First American Bank

Elk Grove Village, IL, US

Assisted team members in reviewing and analyzing products and/or new modules that may be needed to satisfy a business need.• Administered, configured, and supported software applications used by the Bank.• Provided general software support for applications within the bank.• Assisted in defining technical problems and work with development staff to determine solutions.• Served as a resource to the development team, worked with QA team to test functionality and deployed those solutions in the production environment.• Developed test scripts and procedures to ensure software products meet organization standards and end user requirements.• Created flows within Microsoft Power Automate and deployed them into the production environment. • Served as the subject matter expert for Synergy, Brainware Intelligent Capture, K2, copier scanners, and AnyDoc applications.• Isolated, reproduced, tracked software defects, and verified fixes.• Assisted in the troubleshooting of software issues and worked with team to solve the technical problem.• Performed system upgrades to various corporate applications.• Performed ongoing tasks to maintain and enhance overall system performance.• Documented new processes and procedures which helped maintain updated information.• Performed other duties as assigned.

University of Illinois Chicago

Bachelor of Science - BS, Information and Decision Sciences

Maine East High School

High School Diploma

Elmhurst University

Master of Science - MS, Data Science and Analytics