Alyssa Perez
Senior Service Desk Manager @Sasaki
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WORK HISTORY
Senior Service Desk Manager @Sasaki
Denver, CO, US
ABOUT ALYSSA PEREZ
Resourceful and dynamic Technology Professional with diverse experience in customer service, troubleshooting, customer support satisfaction, complex technical issues; proven track record of designing and implementing effective procedures for service desk functions; expert in high volume requests and meeting all applicable timeframes; ability to adapt quickly to changing business needs and partner with leadership to create solutions that offer immediate positive impact to the organization; driven leader with merger experience; passionate about empowering women in technology; 15+ years customer service experience; 10+ years technology experience; 6+ years leadership experience
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