Allen E.
- Role
- VP of Cx Operations at Imagine Learning
- Location
- Tempe, AZ, US
- LinkedIn followers
- 500 followers
Experience
VP of Cx Operations
Jan 2022 — Present
Chosen to lead a team responsible for the initial, frontline services for our customers, including onboarding, rostering, provisioning, and technical integrations for Imagine Learning platforms and solutions. Directs, expands, and mentors a large, experienced team that supports customers, leads onboarding process improvements and tools to continually improve the customer experience. This team serves as the first services contact for initial implementation set up and is integral to the…
Skills
- Organization
- Sharepoint
- Sql
- E-Learning
- Software as a Service (Saas)
- Troubleshooting
- Account Management
- Iis
- Visual Basic
- Saas
- Software Documentation
- Customer Relationship Management (Crm)
- Technical Writing
- Tcp/Ip
- Development of Employees
- Team Building
- Net Promoter Score
- Internet Information Services (Iis)
- Software Project Management
- Project Management
- Technical Support
- Visio
- Leadership
- Testing
- Customer Service
- Cloud Computing
- Management
- Enterprise Software
- Databases
- Microsoft Sql Server
- Software Installation
- Linux
- Salesforce.com
- Agile Methodologies
- Vmware
- Call Center Administration
- Strategy
- Windows Server
- Servers
- Integration
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