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Alicia Lowry
Account Manager @DTE Energy
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WORK HISTORY
Account Manager @DTE Energy
Leader of customers in Governmental and Institutions. Oversees customer relationships. • Customer Relationship Management & Business Development, cultivated and maintained strong relationships with key decision-makers through strategic customer meetings, fostering trust and longterm partnerships. • Managed customer service processes to resolve service-related issues efficiently, ensuring customer satisfaction. • Pricing & Contract Negotiations, performed complex rate comparisons to determine optimal electric and natural gas pricing, securing competitive contracts for customers. • Administered special pricing agreements and retention strategies to maintain and recapture customers, driving business growth. • Educated customers on electric choice programs, empowering them to make informed decisions on energy solutions. • Project Coordination & Operational Support, coordinated building expansion and construction projects, overseeing load profile changes, policy administration, and collection of expansion-related charges. • Collaborated cross-functionally with internal teams and customers to streamline project execution and regulatory compliance. • Customer Issue Resolution & Process Improvement, Researched and resolved customer concerns related to service interruptions, power quality, tax issues, and collections, ensuring operational continuity. • Community & Industrial Engagement, actively participate in industry-related organizations and community events, strengthening company presence and customer engagement.
EDUCATION
Michigan State University
Master of Business Administration (MBA)
University of Dayton
Bachelor of Arts, BA, International Business
SKILLS
ABOUT ALICIA LOWRY
Logistics and Supply Chain Executive. Strategic business leader with depth of experience managing complex logistics accounts for global corporations. I create measurable results by optimizing transportation systems and processes, driving efficiencies, containing costs and increasing revenue. At the core of everything I do is my ability to effectively manage projects, using a relentless attention to detail and always focused on continuous improvement. I thrive in using data and analysis to identify opportunities to streamline workflow, solve problems and implement solutions. I’m often tapped to communicate logistics best practices, as well as develop standard operating procedures to help companies comply with regulations and mitigate risk. I’m always up for a challenge, and look for creative ways to overcome hurdles and drive progress. Those who know me say I’ve got a straightforward management style, and collaborate across internal teams and external stakeholders to ensure client contracts are fulfilled, business objectives are met and company goals are achieved. My additional areas of expertise are: Strategy, Planning and Implementation, Continuous Improvement, Cost-Saving Metrics, Change Management, Value Creation, Project Management, Process and SOPs, Procurement, Finance and Budgets, Problem Solving, Vendor Management, Communication, Customer Relationships and Team Leadership.
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