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Alicia Epperson
Senior Implementation Analyst @Ontada
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WORK HISTORY
Senior Implementation Analyst @Ontada
Project Management: Lead end-to-end implementation projects, including project planning, resource allocation, timeline management, and coordination with internal and external stakeholders-Business Analysis: Conduct in-depth analysis of client requirements, gather business needs, and translate them into functional specifications for software implementation-Solution Design: Collaborate with technical teams to design customized solutions that meet client requirements, considering scalability, efficiency, and best practices-Configuration and Customization: Configure software systems based on client specifications, including workflows, interfaces, data mapping, and system integration- Testing and Quality Assurance: Develop and execute test plans, conduct system testing, identify and resolve issues, and ensure high-quality delivery of software solutions- Training and Documentation: Create training materials, conduct training sessions for clients and end-users, and provide documentation for system functionalities and processes-Client Relationship Management: Build strong relationships with clients, understand their business needs, address concerns, and act as a trusted advisor throughout the implementation process-Continuous Improvement: Identify opportunities for process improvement, standardization, and efficiency enhancement within the implementation methodology and contribute to the development of best practices.
EDUCATION
Capella University
Masters, Healthcare Information Management
Capella University
Bachelors, Information Technology
SKILLS
ABOUT ALICIA EPPERSON
I am a goal oriented, results-driven accomplished healthcare professional with over 20…
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