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Alex Klein
IT Support Engineer @GE Aerospace
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WORK HISTORY
IT Support Engineer @GE Aerospace
Evendale, OH, US
Performed initial triage and troubleshooting for customer-reported issues, documenting solutions in ServiceNow and contributing to a growing knowledge base- Analyzed software failures, reviewed error logs, and implemented solutions to optimize processes and reduce future support burdens- Facilitated adoption of new technologies by interacting with customer systems, configuring software, and identifying improvement opportunities- Experienced in working within secured environments, ensuring adherence to security protocols and confidentiality standards while managing sensitive information with technical excellence- Participated in key initiatives as a project team member, executing defined tasks to achieve strategic goals and resolve day-to-day implementation challenges.
EDUCATION
Western Governors University
Bachelor of Science - BS, Cloud and Network Engineering
Cincinnati State Technical and Community College
Associate of Applied Science - AAS, Computer Network Administration
ABOUT ALEX KLEIN
Results-driven IT professional with hands-on experience in end-user support, desktop…
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