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Pg Service Support Administrator @Cummins Inc.
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WORK HISTORY
Pg Service Support Administrator @Cummins Inc.
Communicate scheduling process with customer• Coordinate project’s scheduling involving third parties and equipment• Create warranty/repair work orders and coordinate the repair and parts involved• Maintain open work orders and invoice in timely manner• Maintained the service monitor with current statuses• WIP has been greatly improved with a range of 0-10 over 30 days• Managing the job in real time, providing cost to sales team and customer when needed• Maintain consistent communication with customers on the status of work and meet their deadlines by outsourcing technicians• Maintain external/internal customer loyalty by developing rapport• Coaching in the moment when the opportunity arises • Consistently reprioritizing workload in efforts to meet all deadlines, WIP, startup tracker for sales team to keep up with PM agreement opportunity, registration of products after invoicing, responding to customers in timely manner, creating estimates for billable request, sending customer reports/documents, rescheduling of service jobs, communicating overages and explanations to sales team etc.• Consistently participating in executing JSOs by third week of every month• Service Cross Functional Knowledge of how Gen & Engine work orders are set up. • Actions needed• Continue to partner with technician to understand scope of work thus helping me train/understand the technical perspective• Developed a mentorship with project management team and sales team to further develop my skills and experience by being aware of how our processes flow into each other• Drive the focus on being DOT compliant daily by reviewing reports and coaching technicians on policies
EDUCATION
Houston Community College
Engineer's degree
ABOUT ALEX CUELLAR
Experience and self-motivated Sales Manager with 16 years of experience specializing in…
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