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Alan Crowe
Performamce Manager @Dealer.Com
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WORK HISTORY
Performamce Manager @Dealer.Com
Atlanta, GA, US
Maximize ROI by conducting monthly performance reviews with enterprise partner dealers, as well as review and recommend improvements to existing business programs.• Identify and work upon challenges and opportunities by liaising with OEMs and intermediaries.• Partner with internal teams to leverage maximum KPIs utilizing multi-channel tools and information.
EDUCATION
Middle Tennessee State University (MTSU)
Bachelor of Science - BS, Recording Industry Management (Business Track)
SKILLS
ABOUT ALAN CROWE
Strategic and solutions-driven Customer Success and Partner Management professional with 15+ years of hands-on experience building long-term business partnerships by providing invaluable insight into customers’ needs and challenges. Proven expertise in influencing and guiding internal product road-maps and projects as well as defining and optimizing customer lifecycle while leading a culture of continuous improvement. Demonstrated excellence in driving overall client satisfaction, process efficiencies, organic growth of the business, and complex business and technical issue resolution. Experienced in expanding network connections, persuasively introducing services/ products, educating clients, and revealing customer needs to deliver solutions. A self-driven professional known for developing and motivating teams towards organizational goal attainment, looking to leverage the expertise to step into a Customer Success or Partner Management role. Key contributions include:• Managed a book of business/portfolio of 65+ auto dealers for each job role. • Currently managing clients from Lithia Motors Inc.(the largest car seller in the US). • Remained consistently in the top 20 of 200+ Performance Consultants for Client Retention Rates.• Received the 2015 divisional High Achiever Award and 2016 Monthly Excellence Award out of 50 colleagues.Skills: Account Management| Partner Relations Management | Product Management | Customer Success | Full Project Management Life Cycle | Customer Support | Account QA | Web Analytics | Customer Relationship Management | SaaS | Salesforce | Relationship Building | Onboarding | Jira | Google Suite | MS Office Suite | Technical Troubleshooting (HTML, Java, CSS)
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