Akashdeep G.
Sr Salesforce Business System Analyst @Dayforce
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WORK HISTORY
Sr Salesforce Business System Analyst @Dayforce
EDUCATION
Guru Nanak Dev University
Master of Business Administration - MBA, MB
ABOUT AKASHDEEP G.
I am a Salesforce Business Systems Analyst/consultant who helps teams deliver customer-facing solutions, especially when requirements are complex, multiple teams are involved.Recently, I have worked across Salesforce Service Cloud and Experience Cloud, Certinia (PSA), integrations, chatbot delivery exposure using Einstein and Messaging for In-App and Web (MIAW) and Financial Services Cloud.I also rely on Jira and Confluence to keep delivery organized, transparent, and moving.What I’m strongest at- Agile delivery support (Scrum ceremonies, backlog management, sprint execution)- Business analysis (discovery, user stories, acceptance criteria, process flows)- Cross-team coordination (dependencies, blocker removal, stakeholder alignment)- UAT and release readiness (test planning, defect triage, hypercare support)- Salesforce multi-cloud delivery + Certinia PSA exposure- Integrations (requirements, mapping, validation, end-to-end testing)If you need support on Salesforce delivery, integrations, or self-service initiatives, feel free to connect.
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