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Ajay Pillai
Director of Software Development & Cloud Integration @First Bank (FBNC)
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WORK HISTORY
Director of Software Development & Cloud Integration @First Bank (FBNC)
US
We help our customers realize their dreams by providing financial solutions and building trusted relationships What do we use to guide us? • Competitive insights and benchmarking • Customer sentiment - Better customer efficiency, impeccable operational efficiency, precise data management, lower transaction costs, real-time reporting process • Product insights Insights: • Customers are AI-ready, but building trust is essential • People love tech, but human connections still matters • Be proactive in finding out what the customer needs Hyper-personalization • Build omnichannel experiences • Understand customers and their needs • Promote customer stickiness Personalization is a quick way to help customers resolve relatively simple issues that otherwise make their banking experience less easy. • Recommend products • Propose offers and discounts • Teach customers about new financial products • Filter and remove unnecessary products • Predict customer needs based on data • Provide customers with clear options
EDUCATION
MIT Sloan School of Management
Artificial Intelligence
St. John The Baptist High School
High School, Physics
MIT Sloan School of Management
Artificial Intelligence: Implications for Business Strategy
TKIET(Autonomous), WARANANAGAR
Honors Bachelor of Engineering, Electronics & Control Systems
ABOUT AJAY PILLAI
Ajay Pillai - ITIL, OCP DBA, CCNA, CNA, Open API - BIAN Taxonomy, AI/ML - MIT Sloan Technology evangelism has always been my passion. This enthusiasm has been further reinforced by my extensive tech industry experience and knowledge. With this passion and knowledge, I am now driven to share my insights to help others reach their full potential in the tech space. My professional journey covers every discipline such as infrastructure, security, and software development. It\'s fun to get people excited about things I\'m passionate about. Our industry is just getting started with digital transformation. Business opportunities arise from emerging apps. With advancements in computing, Generative AI, machine learning, and IoT, we\'re able to deliver amazing experiences. In Industry 4.0, automation, big data, cloud computing, IoT, and data management will all become a part of our lives. In the next five years, technological advancements will surpass those of the previous century. Regardless of who you are or what your goals are, I believe in you and your dreams as if they were mine. It is important to me to care for other people\'s dreams, but I also know the importance of standing my ground and holding my own. It is my responsibility as a leader to empower you to achieve your full potential. A key skill I have acquired through experience is making a horse drink. In my spare time, I enjoy brushing up on my language skills over coffee. There are five Indian languages I speak. If you challenge me to a Bollywood song \"sing-along,\" you will lose. When I am happy or upset, I cook. The food I cook is a reflection of my emotions, and I love it when people eat it. SUMMARY OF QUALIFICATIONS Product Realization • Digital Products & Transformation • Operations-as-a-Service, Commercial banking products, eCommerce • Domain-Driven Design, Development, Support, Optimization & SDLC • Microservices Architecture • Agile and SAFe Development IT Operations • No Touch, Low-code, No-code, Straight Through Processing • Business & Technology Alignment • Leadership & Team Building • IT Product & Portfolio Management • Offshore Organization • Security Infrastructure Infrastructure Optimization • Service Oriented & Cloud-Ready Architectures • Container / Cloud Deployments • CI/CD Pipelines (DevSecOps) • Infrastructure Strategy & Design • Legacy Data Center Transformation
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