Andrew Conrad

VP of Customer Success @Vurvey Labs

We’re tired of consuming and influencing. The future is creating. Vurvey is a video-enabled insights platform that converts your consumers, customers, and users into active creators to advance what’s next. Will you join the movement? Core responsibilities include- Collaborate with the leadership team to continuously develop and refine the company business model, market positioning, product experience, and go-to-market tactics- Own the customer success strategy to deliver a consistent, measurable, and scalable experience for all customers. Coordinate with the product team and other Vurvey leadership to continuously refine the strategy based on KPIs and customer insights- Manage the customer success team, tools, and resources that are designed to drive adoption, retention, and growth of accounts- Manage customer subscriptions to assure utilization of the platform, share insights, and opportunities to expand usage across the account- Partner with the product team to scope new product features based on feedback from customers. Develop a deep understanding of use cases and user habits- Recruit and onboard new customer success team members as the customer base grows.