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Account & Program Manager @Zappos At Work
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WORK HISTORY
Account & Program Manager @Zappos At Work
Austin, TX, US
Lead strategic account management and program operations for enterprise clients across eCommerce and SaaS environments. Own full customer lifecycle—from onboarding to renewal—driving retention, expansion, and measurable business outcomes.• Scaled Zappos at Work by 14x in annual revenue through cross-functional alignment and data-driven strategy.• Developed scalable onboarding and engagement frameworks that improved activation by 45% and time-to-value by 89%.• Built trusted relationships with executive stakeholders through business reviews, analytics reporting, and strategic planning.• Introduced automation and process improvements across RevOps workflows, reducing manual tasks by 33%.• Partnered with Sales, Product, Ops, and CX to deliver tailored solutions that increased customer satisfaction and renewal rates by 55%+.• Delivered successful on-site activations and partner events to strengthen brand relationships and engagement.
EDUCATION
UNLV Lee Business School
Bachelors of Science, Business Management
ABOUT ADRIAN MEDINA
Strategic Account & Program Manager with experience driving enterprise growth, customer…
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