Aditya Singh

About Aditya Singh

I am a Global Operations & Biz-Tech Leader with over a decade of experience designing and scaling enterprise-wide operating systems across Sales, Revenue, Delivery, Finance, Support, and IT—primarily for global, high-growth organizations.My core strength lies in turning fragmented processes into unified, data-driven operating models using technology, automation, analytics, and disciplined governance.What I do• Architect global operations and Biz-Tech ecosystems• Build AI- and automation-enabled operating systems• Design governance frameworks, control towers, and decision dashboards• Enable predictable execution across geographies and functionsProven impact• Drove 40–55% efficiency gains through workflow automation and system redesign• Improved revenue accuracy by 25% via NetSuite-based Order-to-Cash automation• Designed and built a Resource Management System (RMG) managing 800+ delivery resources, improving utilization visibility by 60%• Reduced leadership decision latency from days to minutes using enterprise datamarts and dashboards• Enabled scalable global execution for 1,500+ users across US and RoW marketsHow I workI operate at the intersection of operations, technology, and decision systems—partnering closely with Engineering, Product, Finance, Sales, Cloud, and Delivery teams to ensure every function runs on:• governed processes• reliable data• automation where it matters• and clarity at scaleI see AI not as a feature, but as an operating layer—one that augments teams, reduces cognitive load, and improves decision quality across the enterprise.Currently focused on• AI-first enterprise operating models• Intelligent automation & autonomous agents for ops• Scaling global delivery with predictability, not heroicsIf you’re building or scaling enterprise operations with AI and automation, happy to exchange notes.

Experience

1. Global Operations Senior Manager

   BUSINESSNEXT

   Dec 2022 — Present · Noida, IN

   I lead global Biz Tech and Operations across Sales, Revenue, Delivery, Finance, Support and IT—designing the operating systems that power execution for a fast‑growing enterprise SaaS organisation across US and international markets.Key contributions• Architected and governed enterprise‑wide operating models impacting 1 500+ users globally • Designed and built a Resource Management System (RMG) for 800+ delivery resources, improving utilisation visibility by 60 % and reducing planning conflicts by 35 % • Implemented NetSuite‑based Order‑to‑Cash automation, improving revenue accuracy by 25 % and cutting reconciliation cycles by 40 % • Built enterprise datamarts and 200+ leadership dashboards, reducing decision latency from days to minutes • Established global delivery governance frameworks, eliminating 70 % of execution blind spots • Unified HR, Legal, IT, Cloud Ops and Support into a centralised Biz‑Tech support ecosystem handling 10 tickets with strong SLA governance • Front‑ended 100+ strategic customer demos (BFSI, Bots, Automation, WhatsApp Banking), influencing multi‑million‑dollar deals and analyst evaluations I act as the operational glue between Engineering, Product, Finance, Sales and Delivery—ensuring scale, stability and predictability as the organisation grows.

Education

• Indian Institute of Technology, Roorkee

  Master of Business Administration (MBA), Marketing and Information Technology

  2013 — 2015

• Bangalore Institute of Technology

  Bachelor’s Degree, Electronics and Communication Engineering (VTU)

  2004 — 2009

• Delhi Public School Noida

  Graduated in X and XII with distinction with Majors in Science, PCM with Computer Science

  1999 — 2003

Skills

• Team Management
• Bugzilla
• Business Development
• Unix Shell Scripting
• Test Cases
• Analysis
• Predictive Analytics
• Product Marketing
• Sql
• Selenium
• Crm
• Marketing Strategy
• Management Consulting
• Market Research
• Scrum
• Strategy
• Marketing Communications
• Customer Relationship Management (Crm)
• Business Analysis
• Business Strategy
• Databases
• Java
• Quality Assurance
• Sdlc
• Selenium Testing
• Test Planning
• Business Intelligence
• Project Management
• Agile Methodologies
• Management
• Testing
• Marketing Management
• Team-Oriented
• Pre-Sales
• C
• Requirements Analysis
• Regression Testing
• Data Analysis