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Adesh Jadhav
Network Engineer @Rooman Technologies
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WORK HISTORY
Network Engineer @Rooman Technologies
Davangere, IN
Acted as primary point of contact for customer inquiries via Intercom, resolving 40+ daily tickets with a 95% satisfaction score.Used SQL to query PostgreSQL databases and extract customer-specific issue patterns, helping engineering isolate defects.Diagnosed and documented integration issues involving AWS IAM role misconfigurations and Azure Active Directory sync failures.Collaborated with QA team during pre-release cycles, verifying features like user provisioning workflows and compliance checklists.Authored and maintained 25+ articles in the knowledge base, reducing redundant inquiries by 30%.Conducted internal training sessions on troubleshooting strategies for OAuth token errors and API rate-limit issues.
ABOUT ADESH JADHAV
Detail-oriented Technical Support & Network Specialist with 4 years of hands-on…
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