Abinaya Mohandass

Account Manager @IGS

Livonia, MI, US

Managing relationships with direct clients, implementation partners, and Tier-1 vendors.Acting as the single point of contact (SPOC) for client communications and requirement discussions.Collaborating closely with recruitment and bench sales teams to deliver profiles based on client needs.Handling daily requirement intake, prioritization, and ensuring quick turnaround time (TAT) for submissions.Conducting weekly client calls to review pipeline progress, feedback, and interview scheduling.Working on contract negotiation, including MSA, SOW, and rate finalization processes.Identifying up-selling and cross-selling opportunities within existing accounts to drive business growth.Tracking and reporting key performance metrics such as submissions, interviews, and closures.Ensuring seamless onboarding and post-placement support for consultants.Leading internal coordination between recruitment, delivery, and operations teams to meet client expectations.

ANNA UNIVERSITY - India

Master's degree, MBA

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Bachelor of Technology, Information Technology

Anna University

Bachelor of Technology - BTech

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Master of Business Administration, Human Resources Management/Personnel Administration, General