Abderraouf A.

Sales Support @ALSO Group

Gennevilliers, FR

Onboarded, presented and provided support to over 40 resellers/partners on the ALSO Cloud platform.Prepared 20 to 30 quotations per week (ESET, Acronis, and Microsoft) and processed orders in SAP.Conducted cold calls and successfully reactivated 5 to 10 inactive clients.Managed and resolved 10 to 15 monthly customer claims and credit requests initiated through Jira tickets, in collaboration with internal departments.Worked alongside the marketing team to implement commercial action plans and promotional campaigns.