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Zoe Deeley
is Reliability Delivery Lead @UK Power Networks
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WORK HISTORY
is Reliability Delivery Lead @UK Power Networks
Crawley, GB
EDUCATION
Imperial College London
BEng (Hons) 1st Class, Software Engineering
SKILLS
ABOUT ZOE DEELEY
A seasoned IT professional with over 20 years of experience. Expertise lies in IT service transition and delivery, innovative service design, stakeholder engagement, and managing vendor relationships to ensure optimized business outcomes. Known for customer value first approach, facilitating seamless communication between IT teams, third-party vendors, and stakeholders and drive for frictionless process. Demonstrated success in designing and implementing service management frameworks, leveraging ITIL principles and modern tools such as Grafana for live dashboards. Passionate about fostering collaboration and efficiency to drive service improvements and business resilience. Excels at aligning IT services with organizational goals while maintaining a strong focus on customer impact and operational stability.
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