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Operations Executive Global Client Support at Zomato @Zomato
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WORK HISTORY
Operations Executive Global Client Support at Zomato @Zomato
Gurugram, IN
Operations Executive – Zomato, Jan 2025 – Present- Collaborated with pan India team to ensure seamless operational workflows and elite customersatisfaction- Oversaw execution of order fulfillment and ensured timely product delivery- Created project plans for customer deal execution, ensuring technical and non-technicalreadiness- Delivered performance tracking reports and contributed to business development strategies- Utilized Zomato Base CRM to analyze customer behavior and drive engagement- Managed premium customer escalations, refunds, and payment process guidance- Led promotional campaigns for major events such as Black Friday sales.
SKILLS
ABOUT ZINNIA SENGUPTA
PROFESSIONAL SUMMARY Results-driven professional with 6 years of experience in…
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