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Zackary Ty Ledford
Franchise Business Partner @McDonald's
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WORK HISTORY
Franchise Business Partner @McDonald's
Birmingham, AL, US
Works as the lead contact and business coach to assigned franchisees. Cultivates productive, influential working relationships that result in improved business results. Accountable to help Franchisee improve customer satisfaction, Guest Counts, and sales & cash flow. Protects the McDonald’s brand by identifying and addressing issues that may pose risks to customer experience, and ensures brand perceptions are addressed appropriately. Identifies root cause issues at the organization and restaurant levels through data analysis, in-person observation, and stakeholder conversations. Partners with Franchisee to detail organizational strengths/weaknesses and assist the Franchisee in his/her development of structured business growth plans and objectives. Conducts structured coaching activities (i.e, Business Reviews, Business Planning Sessions, Systems Excellence Visits, etc.) for assigned Franchisee’s organization. Improves Franchisee’s capabilities by leveraging optional company tools and available resources, Operations Associate support & expertise, and best practices across business functions (e.g, finance, marketing, operations, etc.)Utilizes data and analytics from all Operations Associate evaluations to guide their decision-making and time allocation in service of Franchisee.
EDUCATION
Southern New Hampshire University
Associate of Science - AS, Business Administration, Management and Operations
Southern New Hampshire University
Bachelor of Science - BS, Business Administration and Organizational Leadership
ABOUT ZACKARY TY LEDFORD
Experienced Business and Training Consultant with expertise in brand standards compliance and development of action plans that produce quantitative results. Adept in preforming accurate and thorough assessments and consultations with industry best practices for brand specific standard implementation and further development of food safety best practices.
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