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Start for FreeYusuf Putra
Post-sales Operations Specialist - Apac @Cloudbeds
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WORK HISTORY
Post-sales Operations Specialist - Apac @Cloudbeds
ID
Strategic Handoff & Onboarding Readiness: Orchestrate the transition from Sales to Success by auditing \"closed-won\" data, ensuring all technical prerequisites (integrations, billing, access) are met to launch high-impact onboarding kickoffs.Momentum & Time-to-Value Acceleration: Drive customer progress through structured outreach and cross-functional coordination with Sales, Support, and Account Management to rapidly remove blockers.Revenue Protection & Strategic Retention: Manage a high-stakes save queue for non-AM accounts, diagnosing root causes of churn and implementing structured \"save motions\" to protect ARR and reduce cancellations.Empathetic & Multi-Modal Communication: Deliver clear, customer-centric updates via concise email and Loom video to align expectations and solve complex implementation issues.Data Integrity & Operational Intelligence: Maintain actionable insights within Salesforce and DealHub, tagging critical \"implementation quality signals\" and product gaps to inform long-term business strategy.Cross-Functional Orchestration: Act as the \"conductor of team and technology,\" escalating technical blockers to Product Specialists and Leadership to ensure customer goals are met.Strategic Playbook Optimization: Identify recurring patterns in customer delays or complaints to propose and implement improved escalation paths and operational workflows.
EDUCATION
London Business School
Short Course
Globe University-Minneapolis
Managerial Communication
UPN "Veteran" Jawa Timur
Bachelor of Business Administration (BBA)
SKILLS
ABOUT YUSUF PUTRA
Skilled in Strategic Planning, Sales Strategy, Training, and Brand Management. Strong operations professional who graduated from Globe University-Minneapolis.
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