Yuri Kogan
Product Manager @Pathfactory
Signup · Get unlimited contacts
WORK HISTORY
Product Manager @Pathfactory
Regularly performing and presenting customer facing business reviews (QBRs) with biggest meeting encompassing 68 participants across 5 business units and spanning 3 hours -Coaching and managing a team of 3, as well as running enablement sessions for the wider CSM team -Own 21 accounts, mostly Enterprise level with 1.7m in ARR -100% Enterprise level account retention, 87% Commercial -Despite some commercial turn accounts in the last 2 years, managed to attain ARR growth YOY. Significant contributions to recent existing customer expansion contracts worth approximately 600K (team effort!)-Participated in developing CSM handbook, one to many customer management effort, developed technical benchmarking documentation through our BI tool, innovated successful ROI business review framework -Constantly engaging with all levels of leadership in my customer portfolio (CMOs, VPs, Directors)-Project managing and developing a global product rollout plan across 6 countries -Consistently coordinating between product, solutions, support and marketing teams -Continuously driving advocacy through G2 and Trust Radius reviews (references available)-Hosted multiple fireside chats and led live webinars -Currently maintaining a 10 NPS customer score for my book of business
EDUCATION
University of Phoenix
Associate of Arts (AA)
Georgian College
Associate of Arts (AA)
ABOUT YURI KOGAN
Experienced Customer Success Manager in the SaaS Mar-tech space, with experience in MAPs and data analytics. Constantly strive to provide value to my clients and my company by understanding what value respectively means to them. Highly strategic through marketing, business and technical avenues. Leverage accumulated knowledge of platforms, tech stacks, marketing channels / campaigns and strategies learned across a wide spectrum of adoption phases and company sizes (commercial and enterprise). Develop and maintain relationships by delivering through intelligent speed. When you have a problem, I\'m excited to help find the solution!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.