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Youssef Ben Hamadi
Technical Account Manager @Evernex
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WORK HISTORY
Technical Account Manager @Evernex
Tunis, TN
EDUCATION
Ecole Supérieure de Commerce de Tunis
University Degree of Computer Science applied to Management
Akademia Humanistyczno-Ekonomiczna w Łodzi
CCNP
HP Education Services
ITIL V3 Foundation for IT Service Management with Simulation(19.5 PDUs)
Akademia Humanistyczno-Ekonomiczna w Łodzi
CCNA
SKILLS
ABOUT YOUSSEF BEN HAMADI
Proven expertise in the management of IT services, certified ITIL since 2011- Recognized ability to work simultaneously on complex projects and daily operational tasks- Demonstrated ability to manage and defuse crisis situations in front of the customer- Proven ability to communicate concisely and effectively with all hierarchical levels- Analytical spirit, proactive and assertive personality, multilingual, ability to adapt to new environments- Strong will to progress and improve myself in my job. Key Skills/Experience: CCNA CCNP CNS-205I: Citrix NetScaler 10 Essentials and Networking JNCIA-JUNOS JNCIS-SEC ITIL Very good knowledge of routing: RIP, EIGRP, OSPF, BGP. Very good knowledge of Switching: VTP, STP, HSRP, VRRP, GLBP. Very good Knowledge of Juniper(SSG, ISG,SRX.), Fortigate(F200, F300, F310, F800), checkpoint and ASA Firewalls. Very good knowledge of most of Cisco and Nexus products Fluent in Cisco IOS, NX-OS, CatOS, NetScreen, JUNOS. Good knowledge of Brocade products. Good knowledge of Network Security: Radius, TACACS Good knowledge on servicing most common servers SUN, HP, DELL and storage arrays like StorageTek, EMC or Netapp. Languages : fluent in Arabic, French, English and Polish.
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