Yingniirene W.
Guest Experience Coordinator @Auberge Collection
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WORK HISTORY
Guest Experience Coordinator @Auberge Collection
Austin, TX, US
Answered guests\' inquiries promptly and efficiently through phone and email, providing accurate information about upcoming itineraries, hotel facilities, events planners, membership requests, dining reservations, and billing questions- Utilized proper verbiage and maintained a fast response time to ensure exceptional guest service- Took in-house guests\' in-room dining orders, familiarizing myself with the in-room dining menus, as well as the on-property and off-property restaurants…
EDUCATION
Sacramento Waldorf School
High School Diploma
University of California, Santa Cruz
Bachelor of Arts - BA, Psychology
EHL
Master of Science in Global Hospitality Business, Hospitality Administration/Management
University of California, Santa Cruz
Bachelor of Science - BS, Cognitive Science
ABOUT YINGNIIRENE W.
Service-oriented guest experience coordinator rings proven history of facilitating guest satisfaction in luxury hospitality roles.
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