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Yew Joon Khong
Service Manager (Escalation, Itsm & Fraud Prevention) @Banzpay
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WORK HISTORY
Service Manager (Escalation, Itsm & Fraud Prevention) @Banzpay
Auckland, NZ
Led a high-performing fraud and support team to deliver seamless 24/7 IT operational support, ensuring minimal downtime for critical systems. As the escalation point of contact and ITIL process owner, I championed Lean methodologies to drive process improvements and fostered continuous alignment with business goals.
EDUCATION
Asia Pacific University of Technology and Innovation (APU / APIIT)
Bachelor of Science (BSc), Computing and Information System
Staffordshire University
Bachelor of Science (BSc), Computing and information system
SKILLS
ABOUT YEW JOON KHONG
IT Service Management Leader | Compliance-Driven Fraud Prevention Specialist | Champion…
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