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Yelena Akopian
Sales Lead @Massage Envy
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WORK HISTORY
Sales Lead @Massage Envy
Glendale, CA, US
In my role as a Sales Lead, I drive a high-performance, client-centric sales environment by setting the standard for an elevated service experience and leading by example on the floor. As a trusted team leader, I coach and develop Sales Associates through structured onboarding, ongoing training, and performance-focused feedback, strengthening both individual capability and overall team results. I take ownership of communicating and tracking sales goals, facilitating daily huddles, and aligning the team around key priorities. In close partnership with management, I contribute to strategy and performance planning, helping to improve closing rates, increase retail sales, and elevate service attachment. My leadership supports a culture of accountability, confidence, and consistent growth—positioning the team, and myself, for continued advancement.
EDUCATION
The George Washington University
Master of Arts, Global Communication
UC San Diego
Bachelor of Arts - BA, International Relations and Affairs
SKILLS
ABOUT YELENA AKOPIAN
Independent Communications Consultant / Entrepreneur
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