Will Reiners

Managing Associate @Kodiak Solutions

Formerly Crowe Healthcare Advised revenue cycle clients through organizational restructuring, process improvement, and technological enhancements yielding $30M+ in additional net revenue. Restructured Patient Financial Services (back-end) departments for multiple healthcare systems to streamline A/R inventory ownership, enhance accountability and visibility, and emphasize function and payor knowledge. Implemented patient registration quality system for a large for-profit healthcare system, including designing new logic rulesets, supporting technological build, creation of reporting dashboards, and development of facility leadership and staff education. Standardized collections process flows through alignment of inventory to staff skill sets, systemization of account prioritization, and reduction of non-productive touches. Deployed standardized productivity and quality assessment and reporting programs for Patient Financial Services and Patient Access Services teams. Designed and implemented action plan documentation and tracking database for a large for-profit healthcare system. Guided clients through utilization review process enhancements to support appropriate selection of patient level of care. Assessed a variety of revenue cycle departments to identify opportunities to improve net revenue and standardize work. Collaborated with consulting team to write playbook to standardize deployment of denials prevention and resolution initiatives. Launched monthly virtual lunch and learn program to enhance knowledge and promote inclusive team culture.