Will Mondschein

Senior Principal @World Wide Technology

Buffalo, NY, US

Performing as a Client Services Director in the Management Consulting team, I lead the successful delivery of multiple complex, multi-year digital transformation programs for a top U.S. financial institution, supporting its enterprise modernization strategy. Partnering across business and technology teams, I serve as the primary executive interface for key stakeholders - ensuring alignment on strategic priorities, risk management, and performance metrics.Key accomplishments:Directed a portfolio of initiatives spanning digital banking, core modernization, and customer experience redesign, delivering measurable improvements in agility, security, and customer satisfaction.Enabled stakeholder alignment across 15+ cross-functional teams, including IT, operations, data, compliance, and external vendors, while implementing best-in-class governance and delivery frameworks.Elevated service performance by re-engineering reporting, escalations, and client engagement models to better anticipate needs and proactively address delivery risks.Strengthened executive partnerships, becoming a trusted advisor to C-level and SVP stakeholders by translating delivery insights into strategic planning inputs and business impact narratives.Built high-performing engagement teams by mentoring program managers, account leads, and solution owners to deliver consistent, client-centered value.This role blends strategic account leadership, delivery oversight, and consultative problem-solving - bringing structure, pace, and partnership to enterprise transformation at scale.

Rochester Institute of Technology

Master of Science, Information Technology

Buffalo State University

Bachelor of Science, Computer Information Systems