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Start for FreeWilliam W.
Level 2 Service Desk Integrator @Cherokee Federal
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WORK HISTORY
Level 2 Service Desk Integrator @Cherokee Federal
Chicago, IL, US
Delivered Desktop Support to the United States Railroad Retirement Board on a team of 9 excellent technicians, spanning 53 field offices including Chicago headquarters, to a user base of in-office and Work At Home contractors, FTE’s, and chief directors totalling 700 users. Resolved an average of 25 tickets individually each week using Microsoft System Center Configuration Manager and MS System Center Service Manager. Support scope includes VPN troubleshooting, IBM mainframe application troubleshooting, VoIP solution triage, imaging and updating desktop workstations, and patching security vulnerabilities on end user PC’s to federal security standard. Assisted in agency-wide project work including VPN testing and distribution, Windows Autopilot testing with MS Support, Multi-factor Authentication enforcement, One Drive migration, Windows 11 migration, and Cisco Webex VoIP migration. Earned additional Asset Management responsibilities including recording distribution of devices, organizing and counting physical inventory, and decommissioning devices along federal guidelines.
EDUCATION
Saint Louis University
Bachelor of Business Administration (B.B.A.), Analysis and Enterprise IT Systems Management
Saint Louis University
Pre-Law, Law
ABOUT WILLIAM W.
My name is William, I’m 29 years old. I pride myself on being a patient and active…
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