William M.

About William M.

KEY VALUE OFFERING: With a natural bend toward building relationships, optimizing processes, and navigating through complex projects, I have carved my own niche in leading operations for a multinetwork hospital, overseeing financial planning, clinical programs, strategic growth projects, and Lean process efficiency. Integrating a hands-on leadership style and laser sharp focus on long-term sustainability and profitability, I roll up my sleeves to get to the root of a problem— offering cost-efficient, solvent roadmaps to transform stagnant growth, improve business processes, and optimize operations an eye on quality execution and P&L. OPERATIONAL EFFICIENCY: Monitor pulse of robust financial landscape, swiftly turning around failing elements. Engineered viable business models committed to people-centric mission and organizational growth. Delivered record high income from operations of $83M, 28% margin. Recognized as IBM Watson Top 100 Hospital. Expanded market share and brand recognition. BUSINESS DEVELOPMENT, QUALITY IMPROVEMENT, & GROWTH: Lead with a focus on performance and tactical growth strategies. Conducted cost-benefit analysis to identify gaps in efficiency and financial planning, determined resolutions, and executed on a large-scale. Steered success in hospital support, operations, and supply chain optimization. Spearheaded successful hospital mergers and new hospital construction, managing budget, design elements, and logistics. Achieved and sustained top decile quality and patient experience scores. MY LEADERSHIP PHILOSOPHY: I believe mentoring, training, and engaging high-performance teams is the competitive advantage in operations—separating highly successful organizations from underperforming competitors. Infusing genuine character and integrity into business planning and operational infrastructure builds long-term performance YOY. In turn, developing business models with a focus on the bottom-line, quality service delivery, and recruitment of top-tier talent are essential components to fine-tuned operations. HOW I DRIVE SUCCESS: As a natural communicator and trusted advisor to all, I lead with a deep connection to every aspect of the organization. I foster a team-oriented and people-centric culture to transform performance and maintain engagement via attention to detail, cohesive structure, and productive workflow. Time and communication are very precious resources, both of which provide opportunities to engage at a personal level, helping to identify areas of focus and mentor top-performing leaders.

Experience

1. President, West Region

   St. Luke's University Health Network

   Dec 2017 — Present · Allentown, PA, US

   Promoted to lead business and operational performance and oversee vast scope of responsibilities including financial planning, budget management, integrated clinical programs, high-quality patient care, and process efficiency across all aspects of the business across four hospitals. Analyze data, developing business models to steer effective decision-making. Partner with cross-functional stakeholders with a collaborative, inclusive approach to leadership. Partner with regional community and network physician liaisons to advance patient care. Steer network succession planning, crafting strategies to grow volumes, advance IT, and expand healthcare service offerings. Deliver positive patient experiences and address issues impacting systems.

Education

• DeSales University

  Bachelor of Science - BS

• DeSales University

  Master of Business Administration - MBA

Skills

• Leadership
• Oncology
• Informatics
• Process Improvement
• Non-Profits
• Public Speaking
• Medical Devices
• Ehr
• Medicare
• Performance Improvement
• Cross-Functional Team Leadership
• Healthcare Consulting
• Marketing Strategy
• Surgery
• Medical Imaging
• Healthcare Industry
• Pharmacy
• Healthcare Management
• Strategy
• Strategic Planning
• Employee Relations
• Nonprofits
• Change Management
• Radiology
• Patient Safety
• Revenue Cycle
• Managed Care
• Emr
• Hospitals
• Human Resources
• New Business Development
• Nursing
• Physician Relations
• Customer Service
• Pacs
• Team Building
• Management
• Home Care
• Healthcare Information Technology
• Operations Management