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William Capps

Business Operations Advisor @Learning Care

Norfolk, VA, US
MOBILE NUMBERS
+17•••••••50

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WORK HISTORY

Aug 2023 — Present

Business Operations Advisor @Learning Care

US

Key Responsibilities:*Operational Analysis: Assessed current business operations to identify inefficiencies and recommend data-driven improvements.*Strategic Planning: Developed and executed strategic initiatives to enhance operational performance, reduce costs, and increase productivity.*Process Improvement: Led the design and implementation of streamlined workflows to boost efficiency and support continuous improvement.*Performance Measurement: Established and monitored KPIs to evaluate performance and ensure alignment with organizational objectives.*Cost Optimization: Identified cost-saving opportunities and implemented strategies to reduce expenses while maintaining quality standards.*Change Leadership: Directed change management efforts to ensure successful adoption of new technologies and processes.*Cross-Functional Collaboration: Partnered with stakeholders across departments to align operational strategies with business goals.*Risk Mitigation: Conducted risk assessments and developed mitigation plans to support business continuity.*Training & Enablement: Delivered training and support to teams on new processes and best practices to ensure successful implementation.

EDUCATION

2014 — 2016

Old Dominion University

Bachelor of Science - BS, Human Development and Family Studies, General

2012 — 2014

Thomas Nelson Community College

Associate’s Degree, Early Childhood Education and Teaching

2005 — 2009

Bethel High School

High School

ABOUT WILLIAM CAPPS

Passionate and results-driven Early Childhood professional with deep roots in education management and a strong focus on operational excellence. Currently serving as a Business Operations Advisor, I lead initiatives that drive continuous improvement, streamline processes, and enhance program performance. As a Program Business Owner, I’m committed to optimizing program margins while ensuring high-quality, efficient operations across the board.My background blends hands-on experience in Early Childhood Education with strategic leadership in field employee training, management, and leadership development. I thrive on building systems that support both people and performance, always with an eye on long-term impact.

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