William Bill McKown

About William Bill McKown

At BenefitMall, a CRC Group Company, I work closely with our sales and operations team to support broker partners in securing medical stop-loss coverage for their clients. Serving businesses across various industries and sizes—from small groups to national accounts—we take a strategic, solutions-driven approach to delivering the most competitive coverage options while implementing industry-leading cost-containment strategies to mitigate risk effectively.Passionate about client success and operational excellence, I bring extensive expertise in management, account management, sales, marketing, and technology. With strong communication skills and a strategic mindset, I excel at identifying key business drivers and implementing innovative solutions that drive growth, enhance efficiencies, and maximize revenue.Specialties:Sales Process OptimizationData Analysis & ReportingSales Technology ManagementSales Team SupportCross-Functional CollaborationCRM Systems ProficiencyLeadership & Team MotivationSales Metrics, KPIs, & Forecasting

Experience

1. Director of Sales Operations & Implementation

   Benefitmall

   Feb 2025 — Present · Phoenix, AZ, US

   Driving key projects and collaborating with sales, claims, and premium leaders to identify best practices and enhance operational efficiencies. I lead our dynamic Account Management team, overseeing sales operations and implementation while working closely with the Sales team to develop strategic initiatives and monitor performance. My focus remains on fostering strong relationships with both clients and internal teams, ensuring a collaborative, customer-centric approach that drives long-term success.

Education

• Orange Coast College

  General Studies

  1990 — 1991