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Wendy Deacon
Director of Um Program Management (Heathcare Operations) @Alliance Health
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WORK HISTORY
Director of Um Program Management (Heathcare Operations) @Alliance Health
EDUCATION
Indiana University of Pennsylvania
Master of Arts (M.A.), Community Health Services/Liaison/Counseling
PennWest Edinboro
Bachelor of Arts (B.A.), Psychology
ABOUT WENDY DEACON
I’m a strategic healthcare operations leader with experience scaling complex payer-provider systems and operational programs. I design scalable workflows, implementing technology platforms technology platforms, and lead cross-functional initiatives that improve efficiency, performance and access to care. Throughout my career, I’ve led enterprise-level operational programs, optimized prior authorization and utilization management processes, and built KPI dashboards that inform leadership decisions. I’ve partnered across clinical, IT, Claims, Eligibility and Provider Network teams to align operations, streamline workflows and drive measurable results. My background uniquely blends operations, utilization management, and technology implementation, allowing me to solve complex healthcare challenges while improving provider and patient experiences. I’m passionate about building systems that scale, enabling teams to work smarter, and creating processes that deliver measurable impact. I’m excited to leverage my experience to drive operational excellence and help scale efficiency while improving care delivery.
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