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Weijun Andy L.
Senior Customer Onboarding Manager @Braze
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WORK HISTORY
Senior Customer Onboarding Manager @Braze
New York, NY, US
Led the end-to-end implementations of the Braze SaaS marketing platform, to 25+ enterprise SaaS clients annually – including brands such as the NBA, Goldman Sachs, TripAdvisor and Stripe.• Designed robust onboarding projects, coordinated cross-team collaboration with Engineering/Product/Support/Sales/Customer Success, managed API/SDK/CDI integrations, marketing automation workflows, and AI data synchronization to facilitate smooth adoption of the Braze product.• Developed comprehensive implementation playbooks and KPI frameworks for my internal team key objectives, as well as designing the onboarding process for newly acquired/productized AI frameworks.
EDUCATION
Hunter College
Bachelor's Degree, Computer Science
ABOUT WEIJUN ANDY L.
Technology/Implementation Consultant with a robust background in the SaaS industry, including over six years of specialized experience in technology solutions. Proven track record of excellence in orchestrating end-to-end implementation processes, from strategic planning to seamless deployment, for clients spanning from startups to enterprise-level organizations. Passionate about leveraging cutting-edge technologies to drive transformative business outcomes and consistently exceeding client expectations.
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