Wayne Thomas D.

Practice Manager @Sono Bello

Denver, CO, US

The Practice Manager (PM) role manages the day-to-day operations of our accredited cosmetic surgery center. The PM is responsible for delivering an outstanding patient experience, driving the overall performance of the surgery center, leading and developing the center team, and fostering a spirit of teamwork across functions (sales, operations, and medical) within the center.• Successfully recruit, onboard, coach, and develop to create a high performing center team.• Own the patient journey, including, communication and engagement, appointment scheduling, registration, patient flow, and discharge procedures.• Oversee and manage the daily operations of the center including staff scheduling and labor management, procurement and supply management, cash reconciliation, and operational compliance.• Maintain legal and accreditation compliance concerning federal, state, and local regulations, across patient safety and quality of care policies and procedures.

A.T. Still University

Doctorate of Health Sciences (DHSc), Leadership and Organizational Behavior

Fresno Pacific University

Master of Arts - MA, Kinesiology (Athletic Training)

The Institute of Integrative Intelligence

CPIC, Certified Coach

Metropolitan State University of Denver

Bachelor of Arts - BA, Human Performance and Sport; Emphasis in Athletic Training