Warren Crasto

Change and Release Analyst @Ampol

Sydney, AU

Assist in the review, assessment, scheduling, & coordination of IT change requests in accordance with Change Management processes & ensure they meet required documentation, testing, & approval standards before implementation.• Coordinate change advisory board (CAB) meetings, preparing agendas & supporting materials.• Track and report on change management metrics• Maintain the Forward Schedule of Change (FSC) and ensure visibility to stakeholders.• Support the planning, scheduling, and communication of IT releases across environments.• Ensure Infrastructure and Application release scope items are planned for their deployment, conflict resolved, validated, & deployed in accordance with Release Management standards and in alignment with change management processes.• Work within ServiceNow to manage change and release records, workflows, notifications & reporting.• Engage in the testing and adoption of identified improved techniques for the enhancement of the tooling used for change and release management.• Solutions Analysis - Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.• Data Collection and Analysis - Collate and analyze data using preset tools, methods, and formats. Involves working independently.