Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Walery Nagorny
Customer Services & Supply Chain Specialist Cee Cis @Adisseo
Signup · Get unlimited contacts
WORK HISTORY
Customer Services & Supply Chain Specialist Cee Cis @Adisseo
Warsaw, PL
Managing end-to-end customer service operations for key distributors across Central Europe, the Baltics, and the CIS region, ensuring high service levels and long-term relationship development.• Preparing, reviewing, and negotiating quarterly and annual sales contracts, aligning commercial terms with strategic business objectives.• Export documentation expert for CIS countries – advising internal teams and customers on all required documents for successful customs clearance and international deliveries (e.g. commercial invoices, certificates of origin, EUR.1, export declarations, CMRs, and health certificates).• Acting as a communication bridge between international partners and internal departments (sales, logistics, regulatory), supporting efficient collaboration and fast resolution of escalations.• Coordinating day-to-day order flow and logistics with warehouses in France, Spain, Poland, and the Netherlands, ensuring timely deliveries and optimized stock movements.• Conducting regular business visits to top-tier clients to define commercial priorities and set action plans for upcoming quarters.• Monitoring and reporting service KPIs and performance trends to senior management, supporting strategic decision-making and continuous process improvements.
EDUCATION
Uniwersytet Wrocławski
Magister (Mgr)
ABOUT WALERY NAGORNY
I’m a Senior Customer Service Specialist with a strong background in client success, team leadership, and service performance optimization. With over 7 years of experience in B2B customer support, I’ve consistently exceeded KPIs, improved service workflows, and built trust with both clients and internal stakeholders. I specialize in: Handling escalations with a proactive, solutions-oriented mindset Data-driven reporting and KPI analysis for senior management Cross-functional collaboration with sales, logistics, and operations teams Building long-term client relationships based on transparency and accountability I’m also experienced in tools such as SAP, Salesforce, Microsoft Excel, and Power BI, and I continuously seek ways to automate and streamline customer support processes. Currently fully engaged in my role, but open to networking, knowledge-sharing, or exploring exciting future opportunities in Customer Success, Service Operations, or Client Relationship Management. w••••••••@gmail.com #CustomerSuccess #CustomerService #B2BSupport #ClientRelations #EscalationManagement #ServiceOperations #CRM #KPIReporting #SAP #Excel #Zendesk #PowerBI #CustomerExperience #SeniorCustomerService #OpenToWork #CustomerSupportJobs #TeamLeadership #ProcessImprovement
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.