Vivek Kalra
- Role
- SVP Enterprise Business Systems at Ticketmaster
- Location
- Chandler, AZ, US
- LinkedIn followers
- 500 followers
About Vivek Kalra
Throughout the last 25+ years as a Senior Information Systems Executive, I have been…
Experience
SVP Enterprise Business Systems
Jan 2019 — Present
Recruited to establish a new department focused on defining and delivering business systems to the global enterprise that drive scale, efficiency and effectiveness measured in terms of incremental revenue generated and cost savings achieved • Currently leading the definition and automation of Ticketmaster’s core ‘quote to pay’ business process by replacing multiple legacy systems with a tightly integrated Salesforce and Oracle Fusion Cloud solution, managing complex business requirements and significant change management challenges; projecting $3.5M in cost savings annually • Part of executive team responsible for defining and adjusting companywide core business processes and systems due to COVID-19, including implementing a new customer credit option resulting in 20% reduction in refund rate; led re-negotiation of strategic partner contracts resulting in 50% reduction in 2020 costs • Established a center of excellence for Salesforce implementation and support resulting in improved delivery velocity by 20% and 35% reduction in cost compared to central model • Successfully recruited more than 30 new product and tech resources and created a culture of transparency, collaboration and accountability across a mix of internal and external (partner) resources, culminating in an NPS based stakeholder satisfaction metric used to evaluate team success moving forward
Skills
- Management
- Crm
- Analysis
- Enterprise Software
- Strategy
- Team Leadership
- E-Commerce
- Customer Relationship Management (Crm)
- Databases
- Saas
- Enterprise Resource Planning (Erp)
- Erp
- Business Analysis
- Sap
- Marketing
- Business Development
- IT Strategy
- Cloud Computing
- Analytics
- Data Warehousing
- Strategic Planning
- Strategic Partnerships
- Data Modeling
- Business Intelligence
- Agile Methodologies
- Product Management
- Budgets
- Project Planning
- Software as a Service (Saas)
- Vendor Management
- Sap Products
- Mergers & Acquisitions
- Enterprise Architecture
- Project Management
- Leadership
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