Vivek Mandal

Service Operations Associate @Cornerstone OnDemand

Hyderabad, IN

Collaborated with the tech team to configure and provision client portals on Salesforce, enhancing teamwork and communication Processed client welcome letters, improving attention to detail and supporting a smooth onboarding experience Reviewed and processed customer agreements, order forms, and SOWs, developing strong analytical and decision-making skills to meet client needs Managed backend operations in Kantata, overseeing project creation, maintenance, and closure, gaining expertise in project management and operational efficiency Coordinated project validation and compliance, ensuring strict adherence to company protocols

Manipal University Jaipur

Master of Business Administration, Marketing

Cimage Professional College

Bachelor of Business Administration - BBA