Vitor Pacheco

Head of Customer Success Management @Amadeus

Munich, DE

1st of Jan I joined Amadeus Data Processing, an Amadeus IT Company, officially. And on the 2nd of Jan I had my very first working day. When I crossed the main gate of the Erding offices I would not have thought that 24 years later I would do the same with the feeling of new comer.Today, 2nd of Jan 2023, I start officially a new role as Head of Customer Success Management in Platform Solutions Management, Global Technology & Cloud PlatformThis is my 5th organizational role in Amadeus IT, after the DB Operational Management to 2015), Head of New Services (2015 to 2017) and start of Executive Leadership, Head of Security and Configuration Platform (2017 to 2018), Head of Configuration and DevOps eXperience (2017 to 2021) as also Head of System Stability Improvements (since 2021 and which I maintain in my new role).In Amadeus we put the customer at the heart of all what we do. And as, primarily, an Engineer I learned that we are here to build solutions that matter to our customers. This is well engraved in our processes, in our trainings and in all solutions we built. In my new role I take this DNA to the next level. And it will be my mission to understand and promote the understanding of what are our customers’ expectations and ensure my colleagues in the Engineering field lead their solutions to match these requirementsAs a platform member, me and my team, aim to ensure that the Platform we build in the Cloud fulfills all functional and non functional requirements that enable the success of our customers. We will be in full articulation with the Engineers, solution owners, partners and Amadeus Commercial organization to instantiate this vision. I am thrilled and engaged in this new chapter of my career and happy to share this with all my connections here.

Universidade do Porto

BSc+, Applied Mathematics

Imperial College London

MSc, Information technology