Abel Palma

Manager, Customer Success Management @Amadeus

Miami, FL, US
EMAILS
a•••••@amadeus.com
MOBILE NUMBERS
+16•••••••15

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WORK HISTORY

Jan 2023 — Present

Manager, Customer Success Management @Amadeus

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Miami, FL, US

EDUCATION

2006 — 2008

Universidad Rafael Landívar

PHD Industrial Management, Economics, Management

1994 — 1999

Universidad Rafael Landívar

Systems Engineer, Technology

SKILLS

Business AnalysisSaasPl/SqlArchitecturesXmlIT ManagementDatabase DesignMicrosoft Certified ProfessionalSoftware DevelopmentScrum.netIntegrationEnterprise ArchitectureMicrosoft Sql ServerProgrammingIT StrategySoftware Project ManagementCrmItilSqlLinuxTelecommunicationsDatabasesRequirements GatheringBusiness IntelligenceSystems AnalysisWeb ApplicationsBusiness ProcessAgile MethodologiesManagementSoftware DesignDisaster RecoveryData WarehousingTeam ManagementCisco TechnologiesPmpWeb ServicesProject ManagementTestingSharepoint

ABOUT ABEL PALMA

Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals, and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder. Bridges communication between partners and suppliers with solid business acumen and managerial abilities.Passionate about technology, with vast experience in the consultancy, sales, and development process through agile direction and careful delegation. Proven skills through several IT certifications achieved throughout my career. Fortunate to share my knowledge as a trainer in several academic institutions.

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