Viswanath V

Euc and Intune Engineer @Persistent Systems

Irving, TX, US

Provided technical support for on-site and remote users by diagnosing and resolving hardware, software, and network issues, ensuring high levels of user satisfaction and minimal downtime.• Installed, configured, tested, and maintained Windows operating systems, system tools, and application software on desktops and laptops across enterprise environments.• Monitored and managed all installed systems and infrastructure to ensure continuous availability, reliability, and optimal performance. • Managed Microsoft Intune for endpoint management across Windows, iOS, and Android, configuring compliance policies, security baselines, and enrollment restrictions aligned with enterprise standards. • Engineered and supported Microsoft Endpoint Manager (Intune and SCCM) for enterprise-scale Windows, iOS, and Android device management, ensuring secure and compliant EUC environments.• Automated EUC operational tasks using PowerShell and deployment scripts, optimizing application packaging, patch management, and device onboarding for seamless user experience.• Collaborated with security and infrastructure teams to align EUC standards with business requirements, managing endpoint security, configuration baselines, and monitoring device health across the enterprise• Deployed and managed Win32 and line-of-business applications using Intune, leveraging Autopilot for zero-touch provisioning and enabling Company Portal for self-service installations and compliance remediation.• Integrated conditional access policies with Azure AD and Defender for Endpoint, ensuring secure resource access while monitoring device compliance and security posture with Endpoint Analytics.• Automated Intune tasks using PowerShell scripting to improve efficiency in policy deployment, patch management, and device updates while providing user support for enrollments and compliance issues.

Jawaharlal Nehru Technological University, Anantapur

Bachelor of Technology - BTech, Computer/Information Technology Administration and Management

Eastern Illinois University

Master of Science - MS, Computer Technology/Computer Systems Technology