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Vishmith Rai
Sr Operational Risk Manager @Remote
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WORK HISTORY
Sr Operational Risk Manager @Remote
GB
EDUCATION
Visvesvaraya Technological University
Engineer’s Degree, Telecommunications Engineering
SKILLS
ABOUT VISHMITH RAI
As a Manager, Customer Experience & Operations (APAC) at Remote, I lead a high-performing team focused on delivering exceptional client experiences across the employee lifecycle. From onboarding to retention, I drive scalable processes that reduce friction, resolve escalations, and ensure long-term client satisfaction.In the past year, I’ve led 15-member teams, optimized operations across APAC countries, and partnered with cross-functional stakeholders to improve resolution times, CSAT, handling time and so on while improving client retention.Before moving into Customer Experience, I built a strong foundation as a Telecom Engineer, gaining expertise in IT infrastructure, cloud administration, and enterprise collaboration systems. This technical background helps me bridge the gap between clients and product/engineering teams.What motivates me: building customer-centric operations that scale globally, mentoring future leaders, and driving business growth through outstanding client experiences.
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