Vishal Rana

Technology Support Officer @Sa Health

Adelaide, SA

Supporting Digital Health initiatives by providing delivery and technical support of end user devices, infrastructure and applications and developing collaborative working partnerships and liaising with relevant key staff and external stakeholders.• Identifying and implementing service and process improvement opportunities as appropriate and contribute to the generation of ideas for the improvement and review of work practices.• Contributing to the Digital Health and EMR Project Risk Management process by ensuring that risks are documented with plausible elimination or mitigation strategies. Ensure that appropriate solutions are constructed, approved and implemented and that uncontrolled risks are escalated to Risk Management as required.• Providing limited training andlor specialist technology advice as required by the customers in the use of desktop and/or mobile computers and associated peripherals, such as iPads, iPhones, Scanners and printers.• Supporting the EMR Activation by ensuring the technology audit, analysis, device deployment and testing is completed prior to a site activating EMR. Supporting training room technology to ensure trainers can effectively deliver EMR training. During post activation provide ongoing support to the site and assist in the service transition to local eHealth support staff.

Federation University Australia

Bachelor's degree, Information Technology

Performance Education

ICT Professional Year, ICT