Virender Singh

About Virender Singh

Operations & Delivery Leader with 10+ years of experience across US mortgage operations, specializing in high-volume closing delivery, operational risk management, and team leadership across distributed models.I currently lead end-to-end mortgage closing operations, owning productivity, SLA adherence, quality, and client experience while maintaining stable, predictable delivery through demand fluctuations.My experience includes scaling and stabilizing operations during periods of change, driving sustained post-lock NPS improvement (55 → 62 → 63), and achieving extended periods of zero attrition through strong people leadership and clear performance frameworks.I have led and supported multiple high-impact program launches, partnered closely with technology and data teams on operational dashboards and visibility, and served as the primary escalation owner for complex client and compliance issues.I value calm execution, accountability, and building teams that deliver consistently-especially in regulated, high-stakes environments.

Experience

1. Manager

   Better

   Aug 2021 — Present · Gurugram, IN

   Lead end-to-end US mortgage closing operations across high-volume pipelines, managing a team of 11+ professionals.•Own productivity, SLA, quality, and client experience, maintaining stable, predictable delivery through demand fluctuations.•Drove sustained post-lock NPS improvement from 55 → 62 → 63.•Achieved zero attrition over multiple years through strong engagement and performance management.•Partner with technology and data teams on operational dashboards and visibility for senior leadership.

Education

• ITS Engineering College, Greater Noida

  Bachelor of Engineering - BE, Electronics and Communications Engineering

  2012 — 2015