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Senior Manager, Consumer Experience and Business Consulting @Carelon
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WORK HISTORY
Senior Manager, Consumer Experience and Business Consulting @Carelon
Gurugram, IN
Direct enterprise portfolio across claims efficiency, clinical automation, digital adoption, and customer communications. • Led cross-functional teams and presented program results to senior leadership, driving measurable outcomes. • Boosted member app adoption by 25% and reduced print spend by $2M annually through digital initiatives. • Implemented process mining to recover $2.5M in overpayments and reduce member burden by $100M. • Automated 10% of clinical cases end-to-end and cut review time by 15% through AI-driven workflows.
EDUCATION
Faculty of Management Studies - University of Delhi
Master of Business Administration (MBA)
University Institute of Engineering and Technology, Kurukshetra University
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT VIPIN RAINA
Business consulting leader with 13+ years of experience in healthcare, SaaS, and IT, specializing in digital transformation, process reengineering and strategy execution. Certified Lean Six Sigma Black Belt with a track record of leading cross-functional teams, building business cases, and delivering multimillion-dollar savings. Expertise in digital adoption, automation, and business transformation with strong stakeholder management skills and experience presenting outcomes to director and VP levels.
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