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Vipin V
Service Delivery Manager @Tata Consultancy Services
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WORK HISTORY
Service Delivery Manager @Tata Consultancy Services
GB
Acts as the POC for delivering Infrastructure services to customer* Define SLAs, KPI and Service Improvement ideas for increasing the productivity and quality of services being provided to customer* Involve in finding new opportunities and provide solutions for new projects* Gathering all requirements from customer and preparing the plan of action for new work* Maintaining good customer relationships and updated with the latest technologies in customer environment* Keeping track of the revenue (cost & budget)* Conducting regular meetings with different teams and keeping track of their works being provided to customer* Gathering teams feedbacks and ensuring a good work environment is created* Helping team is preparing the roadmaps and milestones for projects and making sure the work is scheduled and completed within the respective time-frame* Preparing SOWs and JDs for new requirements in customer
EDUCATION
Anna University Chennai
BE, Computer Science and engineering
ABOUT VIPIN V
Technical Architect and Service Delivery Manager with over 13 years of extensive expertise in IT infrastructure management and service optimisation. Skilled in AWS, Cloud Computing, and System Administration, demonstrating a proven track record in enhancing software efficiency and achieving significant cost savings. Adept at collaborating with cross-functional teams to deliver innovative IT solutions and maintain seamless operations, with a focus on measurable improvement and client satisfaction.
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