Vinay Ahuja
Lead Business Analyst @Netcracker Technology
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WORK HISTORY
Lead Business Analyst @Netcracker Technology
Gurugram, IN
EDUCATION
Guru Gobind Singh Indraprastha University
Engineer's Degree
Indian School of Business
Advanced Management Programme in Business Analytics
DAV Centenary Public School
High School
ABOUT VINAY AHUJA
Senior Solution Architect and Product Owner with over 20 years of expertise in Telecom BSS domain, specializing in digital transformation and enterprise solutions for the telecommunications industry. • Proven track record in leading large-scale transformation initiatives, including the development of an AI-powered Next Best Offer engine delivering real-time personalized offers through omnichannel customer engagement.• Extensive expertise in Telecom BSS domain, with proven experience in designing and implementing end-to-end solutions encompassing Customer Care, Order Management, Service Fulfilment, Analytics-driven Campaign Management.• Demonstrated success in architecting complex frameworks including order decomposition, party role management, and customer insights dashboards, optimizing customer journeys across B2B and B2C segments for both GSM and Fixed Line services.• Strategic business leader with extensive experience in driving large-scale BSS transformation initiatives, building high-performance delivery teams, and optimizing cloud-native solutions. • Proven track record in managing complex system integrations, platform migrations, and operational excellence programs while ensuring robust architecture and seamless service delivery across the telecom ecosystem.
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