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Viktor Marushchak
Agile Delivery Manager @British Council
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WORK HISTORY
Agile Delivery Manager @British Council
Ensuring that the team is clear with priorities in terms of delivery and development* Outlining and defining strategic goals for the team together with Product Owner* Hosting and facilitating all SCRUM ceremonies - daily standups, retrospective sessions, show & tells, etc.* Reporting with KPIs and plans to senior stakeholders* Making sure that team\'s successes are widely promoted across organization* Maintaining Kanban board in Jira * Maintaining documentation related to the features and services that are being developed* Keeping team\'s morale at it\'s highest* Acting as an escalation point for issues related to our product* Aligning team\'s cooperation with other teams whenever collaboration is necessary
EDUCATION
Vistula University
Master's degree, International trade
ABOUT VIKTOR MARUSHCHAK
In-depth knowledge of Customer Service in IT. Long-lasting experience of the customer support \"on field\" and from the management layer as well. Successful governance of the Global Incident Management area for the premium customer. Confident skill of process management so as active Incident Management handling - Major Incident resolution, Problem / Incident Management interface, Service Delivery.
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